Yes. As long as your employees have a way to access the Internet and a compatible workstation they can connect to this service and access their remote desktop.
No. Individual users may notice some reduction in performance if they connect using a dial-up modem but most clients are quite surprised to see that dial-up modem connections operate almost as quickly as higher speed connections.
Each connected client views a Microsoft Windows desktop that displays icons for each application delivered to them. For example, the desktop may include programs such as Microsoft Word, Excel, Outlook, QuickBooks or other business applications that are used to run your business.
If the client has connected using a standard PC, then they have access to data files located both at your Terminal Service and on their local drives. Windows compatible printers attached to their PC or attached to a Local Area Network are also available.
Although this desktop appears to be operating locally, it is not. It is running remotely. Keyboard, mouse and video display information is transmitted across the Internet to create the illusion of a locally operating Microsoft Windows desktop.
You would lose your connection but you would not lose your "session". Your session is the desktop image you were viewing immediately before losing your connection. Unless your company has asked QCN to terminate all sessions upon disconnection, this session remains active for up to 3 hours from the moment that you were disconnected.
When the connection is restored your desktop (including any active programs you were running) will still be there and everything will look exactly as it did when your connection was lost.
This is up to your organization to decide. Our default policy is to allow all members of your organization to connect at any time, from any location.
If your organization wishes to enact other policies, such as restricting your hours of use or restricting the locations or computers from which access is permitted then you would need to make specific arrangements for this type of home or remote access through whoever is your company's technical liaison.
Yes. The connection between individual clients and remote desktops is encrypted. In addition, when each user connects they must log in using a user identification code (user name) and password.
Yes. We support, as an option, both site-to-site and client-to-site Virtual Private Network (VPN) services. When a VPN option is requested your Terminal Service is placed behind a VPN 'tunnel'.
Site-to-site VPN implements a secure network connection between your office and our data center. Only communications between your site and our data center are permitted pass through this connection. Only individuals with appropriate credentials located at this site can gain access to your Terminal Service. Remote access from employee homes or other locations is not allowed.
Client-to-site VPN allows employees to gain access to Terminal Services from their home or other remote locations, but requires them to do so only after connecting to the VPN gateway using compatible dial-up networking software and Remote Desktop software. Access to the service through Internet Explorer or other means is not available.
Site-to-site and client-to-site VPN options can co-exist, so you can easily define a solution that includes both solutions.
Yes. IPSec, which uses industry standard cryptography based Internet Key Exchange (IKE) protocols to ensure data integrity, data confidentiality, data authentication and replay protection is an option available for selected implementations.
Not yet. Support for Smart Cards (which require you to have possession of a credit card type security device and a Smart Card reader before a connection is permitted) is under consideration as a future enhancement. No release date for this feature has been determined.
This depends on the individual devices you wish to connect and the specific service extensions you have selected. Our standard service supports connections using remote PC's running Windows 98 or later, Terminal Services compatible tablet PC's or compatible thin-client devices.
Clients requiring connections to other devices such as Macintosh computers, Unix or Linux workstations, OS2 PC's, legacy DOS PC's, PDA's, tablet PC's, wireless terminals, etc., require a custom implementation of Terminal Services combined with third party software.
This depends on the software you require. Most Microsoft software, plus software from some other vendors is available from QCN on a monthly service fee basis. Depending on the software you choose, QCN may require you to purchase or provide proof of licenses before implementation.
If you choose, you may 'mix and match' leased (monthly service fee) software with software that you own. Leased software is maintained by QCN. Your leasing fees include the cost of software maintenance and upgrades.
Most software vendors bill their end-customer directly, but this depends on the type of service you wish to offer to your clients.
Software vendors should note that certain additional fees may apply when QCN is hosting vendor software for multiple end-customers. You should contact QCN for a complete description of the services offered to software publishers and the various costs incurred.
Yes. You can bundle your solution with products such as Microsoft Office, Microsoft Outlook, Microsoft Exchange Server and other QCN hosted solutions.
Terminal services pricing is based on annual contract pricing. Shorter term contracts (minimum three month service term) are available.
Our minimum requirement for hosting that includes custom applications is two desktops. Our minimum requirement for hosting services that include QCN provisioned solutions such as MS Office is one desktop
